Shipping Policy – TMK
Effective Date: 10-2-2025
At TMK, your satisfaction is our priority. We aim to deliver your health and care essentials quickly, safely, and at a fair price. Please review the following shipping guidelines before placing your order.
1. Standard Shipping – UK Mainland
- A flat shipping fee of £19.99 applies to orders £199.99 and under.
- Orders £200.00 or above, containing standard-sized, standard-weight items, qualify for FREE standard shipping.
2. Shipping Exceptions
The standard shipping rates apply only to:
- Standard size and weight items.
- Non-hazardous products.
Not covered by standard shipping:
- Hazardous materials.
- Oversized or heavyweight products.
- Items requiring freight delivery.
These products:
- May have specific shipping fees shown at checkout, or
- May have shipping calculated after purchase based on courier rates.
We will always contact you for approval before processing any additional charges.
3. Regional & International Shipping
- UK Territories and Remote Areas: Flat shipping fee of £75.00 applies.
- Fees may vary depending on order size and destination.
- International Orders:
- We ship globally.
- Import duties, VAT, customs charges, or brokerage fees are not included in product pricing.
- You will be notified of any additional international charges before processing.
4. Dispatch & Delivery Time
- Orders are shipped Monday to Friday, typically within 24 hours of payment if items are in stock.
- No shipping takes place on Saturdays, Sundays, or UK bank holidays, unless pre-arranged.
- Estimated delivery times are provided during checkout. While we strive for promptness, delays due to external factors may occur.
5. Shipping Partners
- TMK partners with FedEx, UPS, Royal Mail, and other reputable couriers.
- We ship from multiple fulfillment centers across the UK and may select the most efficient carrier based on your location.
- If your preferred courier is unavailable, we may use an alternative without any additional cost to you.
6. Special Instructions
- You may request specific shipping methods or timing in the Customer Comments section during checkout.
- We will do our best to accommodate your request and notify you if it affects your shipping cost or delivery time.
7. Order Issues or Concerns
If you:
- Ordered the wrong item,
- Received an incorrect product,
- Or need to make a correction before shipment,
Please contact us immediately at info@tmkhealth.uk so we can help.
Contact Us
For all shipping-related questions or concerns:
📧 Email: info@tmkhealth.uk
🏢 Address: [Harrow House, Bessemer Road, Basingstoke, England, RG21 3NB]
Thank you for choosing TMK – Trusted Medical & Care Solutions. We are here to support your health and well-being with efficient service and trusted products.